Politique de remboursement

RETURN AND REFUND POLICY

We offer a 30-day return request period. This means you have 30 days after receiving your item to contact us and request a return.

To request a return, contact us at ehabelagaty@gmail.com before sending any item back.

If your return is approved, we will provide instructions on how and where to send your item.

If instructed by us, approved returns may be sent to:

Amina Al-Rifaie (Ehab)
Flat 3 - Block 41 Mohammed Farid
As Salam Al Gharbeyah, Al Salam First
Cairo Governorate 4644131, Egypt

Please do not send products back to the original shipping address, supplier, warehouse, or any other address unless we specifically instruct you to do so.

For voluntary returns under our store policy, items returned without prior authorization may not be accepted. This does not limit any mandatory consumer rights that apply to you.

For voluntary or change-of-mind returns outside any applicable statutory consumer rights, items should generally be returned in substantially the same condition in which they were received, with any included accessories and packaging where reasonably possible.

ORDER CANCELLATIONS

You may request cancellation of an unfulfilled order within 1 hour of placing the order.

This 1-hour period is our voluntary order-cancellation window and does not limit any mandatory cancellation, withdrawal or consumer rights that apply under the laws of your country or region.

If an order has already entered processing, fulfilment or dispatch, we may no longer be able to stop the shipment under our voluntary cancellation policy.

Please contact us as soon as possible if you need help cancelling an order.

RETURN SHIPPING COSTS

For change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law provides otherwise or we agree to cover the cost.

If an item is defective, damaged, incorrect, or materially not as described, please contact us so we can assess the issue.

Where required by applicable consumer law, we will cover reasonable return costs or provide another appropriate remedy.

DAMAGED, DEFECTIVE, WRONG OR MISSING ITEMS

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, incorrect or incomplete.

Please include your order number and, where relevant, clear photos or video showing the issue. This helps us investigate the problem with our fulfilment partner and resolve it as quickly as possible.

Depending on the circumstances and your applicable consumer rights, the appropriate resolution may include a replacement, partial refund, full refund, return, repair, or another appropriate remedy.

EXCEPTIONS

Certain products may not be eligible for ordinary change-of-mind returns, including personalized or custom-made goods, rapidly perishable goods, and certain sealed hygiene-related products once opened.

These exclusions do not limit any rights you may have under applicable consumer protection law where an item is defective, damaged, incorrect, unsafe, not as described, or otherwise fails to meet applicable consumer guarantees.

Sale items are subject to the same statutory consumer rights as full-price items where required by applicable law.

Gift cards are generally non-refundable except where required by law.

EXCHANGES

If you would like a different item, please contact us first.

Depending on the circumstances, the simplest option may be to return the original item and place a new order after the return has been approved.

EUROPEAN UNION CUSTOMERS

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason. Certain legal exceptions may apply.

This statutory right applies separately from our general 30-day return request policy.

You may be responsible for the direct cost of returning goods when exercising this right if you were informed of that cost before purchase, except where applicable law requires otherwise.

Where the EU statutory right of withdrawal applies, refunds will be made within the period required by applicable law.

We may withhold reimbursement until we receive the goods back or you provide evidence that they have been returned, where permitted by law.

Any required refund will include the cost of the standard delivery option originally paid for.

Your statutory rights regarding defective or non-conforming goods are not affected.

UNITED KINGDOM CUSTOMERS

If you are a consumer in the United Kingdom, you generally have the right to cancel an eligible online order within 14 days after receiving the goods.

After notifying us of the cancellation, you generally have a further 14 days to return the goods.

Where required by applicable law, a refund following the exercise of this statutory cancellation right will include the cost of the standard delivery option originally paid for.

Your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods are not affected.

AUSTRALIAN CUSTOMERS

Our 30-day change-of-mind return policy does not limit your rights under the Australian Consumer Law.

If a product has a problem, is unsafe, is not of acceptable quality, is not as described, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

REFUNDS

We will notify you after we receive and assess your return, or after we approve a refund where no physical return is required.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account can vary depending on your payment provider or financial institution.

If you have not received an approved refund within 15 business days after we confirm that it has been processed, please contact us at ehabelagaty@gmail.com.

Where required by applicable law, any refund under a statutory cancellation or withdrawal right will also include the cost of the standard delivery option originally paid for.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply in the country or region where you live.